The Alameda County Guaranteed Ride Home Program does just what it says. It guarantees you a free ride home from work if you have an emergency and you have made the effort to avoid commuting alone in your car. You can feel comfortable taking the bus, train, or ferry, carpooling, vanpooling, walking, or bicycling to work, knowing that you will have a ride home in case of illness, family crisis, unscheduled overtime, or a missed rideshare trip.
Click here for information about the new reimbursement program!
All permanent full-time and permanent part-time employees who are employed within Alameda County and live within 100 miles of their worksite are eligible for this free program on days that they do not drive alone to work. Participants do not have to live in Alameda County. Participants must register before using the program.
The Guaranteed Ride Home program is a free transportation benefit you can promote to your employees who get to and from work by a means other than driving alone, whether it's in an employer-provided shuttle, a carpool or vanpool, by transit, bicycling, or walking. Employers are not required to register in order for their employees to enroll, but we encourage promoting the program to full-time and permanent part-time staff. Interested employees can register on their own at any time.
Q: Can I still use the voucher I have from a previous year? No. The program has fully transitioned to be based on reimbursement. Just take a rental car, car share, or taxi ride home as you would normally, save your receipt, and submit it for reimbursement. As of January 1, 2015, vouchers are no longer be accepted.
Q: Can I use a car sharing service to provide my ride home? Yes. Rides taken using a car sharing service, such as ZipCar or City Carshare, are eligible for reimbursement. You must be a member of the car share company to rent a car through their service.
Q: Can I use a ridesourcing app, like Uber, Lyft, or Sidecar, to provide my ride home? No. At this time, the Guaranteed Ride Home Program cannot reimburse expenses for trips taken with these "transportation network companies."
Q: When should I use a rental car versus a taxi? We recommend using a rental car for trips over 20 miles to reduce the up-front cost borne by participants. Remember that fees over $125 per trip cannot be reimbursed. For more information, please click here.
Q: Can I use the program if there is a transit delay or strike? No. Unfortunately, the program can only be used for personal, unexpected emergencies. For a list of program restrictions, please click here.
Q: Can I enroll in the program and use it for a ride home on the same day? We highly recommend registering if you think you might use the program in the future. This will help you become familiar with the program in advance. However, if your situation qualifies, then you may register and use the program on the same day.
Q: What if I don’t have enough cash on hand to pay for the taxi ride? Many taxis now accept payment by credit card. If this is not the case on your ride, you are allowed to make a special stop on your trip home to visit an ATM to pay for your ride.